Refund and Return Policy

Returns & Refunds

We want you to feel confident shopping with Signastyle Home (“Signastyle”). Please review the information below carefully, as it outlines our return eligibility, process, and important exclusions.

Return Eligibility & Timeframe

Most eligible items may be returned within fourteen (14) days of delivery, subject to approval and the conditions outlined below. Items must be postmarked within 14 days of delivery.

All returns require prior authorization and a completed Return Authorization Form. Returns received without approval or without the completed form may be delayed or refused.

How to Start a Return

To request a return, please begin by submitting a return request through our Start a Return Request page or by contacting us at support@signastyle.com within 14 days of delivery.

If your return is approved, you will receive:

  • A Return Authorization Number

  • A Return Authorization Form

  • Return instructions, including the return address

Returns must be requested and approved before items are sent back.

Return Requirements

To be eligible for a return, all of the following must apply:

  • Items must be unused, unwashed, uninstalled, and in the same condition as received

  • Items must be returned in original packaging, with original tags attached (if applicable)

  • Items must be in resalable condition

  • Items must not be marked Final Sale

For apparel, items must be free of makeup stains, deodorant marks, pet hair, smoke odors, or other signs of wear.

Preference-Based Returns

Returns due to personal preference — including but not limited to didn’t like the item, color or finish not as expected, or ordered by mistake — are accepted if the item meets all return requirements.

Please note:
Due to natural materials, lighting conditions, and individual screen settings, finishes and tones may vary slightly from what appears on your screen. Preference-based returns follow this Return & Refund Policy.

Return Shipping & Refunds

  • Return shipping costs are the responsibility of the customer, unless the item is damaged or defective

  • Original shipping charges are non-refundable

  • Refunds are issued for the purchase price of the item(s) plus applicable tax, less any discounts or promotions applied

  • Refunds are processed to the original payment method (excluding shipping)

  • Orders purchased with a gift card will be refunded to a gift card

  • Items returned without a receipt or proof of purchase will receive store credit at the lowest selling price

Please allow 7–14 business days for return processing once your item is received and inspected.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@signastyle.com within 2 business days of delivery.

To assist with a damage or defect claim, please include clear photos of:

  • The damaged item

  • The outer and inner packaging

  • The shipping label

Photo documentation within this timeframe is required so we can notify our shipping or maker partners and determine next steps. Shipping charges are refunded only for approved damaged or defective orders.

Order Discrepancies

If you receive an incorrect item or believe there is an error with your order, please contact us at support@signastyle.com within 7 days of delivery so we can resolve the issue promptly.

Returning an Approved Item

Once your return is approved:

  1. Complete the Return Authorization Form in full

  2. Include the completed form inside your return package

  3. Package items securely using original packaging when possible

  4. Ship your return via UPS or insured USPS with tracking

Tracking is strongly recommended. Signastyle Home is not responsible for lost or undelivered return shipments.

Return Address:
Signastyle Home
1869 Arabian Ct
Hebron, KY 41048

Final Sale Items (No Exceptions)

The following items are final sale and not eligible for return, exchange, or cancellation:

  • Clearance merchandise

  • Custom or made-to-order items

  • Furniture, including our Furniture Renewal & Restoration Collection

  • Shapewear (leggings, shorts, shapers)

  • Jewelry

  • Undergarments

  • Hair accessories, hats, beanies, socks, face masks, eyewear

Please review product details carefully before purchasing.

Furniture Orders

  • All furniture sales are final

  • Please inspect furniture immediately upon delivery

  • If damage is visible at delivery, take photos and notify the carrier before signing

  • Shipping damage claims must be filed directly with the carrier

  • We are not responsible for damage or loss occurring during transit

  • Delivery delays may occur due to weather, traffic, or circumstances beyond our control

Product Availability & Backorders

While we strive for accurate inventory listings, availability may occasionally change. If an item becomes unavailable after your order is placed, we will contact you with available options, including the option to request a refund. Orders are typically held until restocked unless directed otherwise.

Order Changes & Cancellations

Orders cannot be altered or canceled once placed. If you no longer wish to keep an item, please follow the return request process outlined above.

Discount Codes

Discount codes must be applied at checkout and cannot be added after an order is placed. Codes are valid only during their stated promotional period.

Questions?

If you have questions regarding returns, eligibility, or damage claims, please contact us at support@signastyle.com. We’re always happy to help.

We kindly request that negative feedback related to shipping experiences be directed to the responsible shipping company. We strive to ensure that all our customers have a positive shopping experience with Signastyle Home.